Frequently Asked Questions
Everything you need to know about our gourmet experiences and artisanal products.
What makes meia.dúzia® products unique?
Our products are inspired by Portuguese flavors and artisanal traditions. We use high-quality ingredients, such as Rocha Pear and Bravo de Esmolfe Apple, combined with unexpected elements like herbs, flowers, and spices, all uniquely packaged in recyclable aluminum tubes to prevent oxidation.
How should I store the fruit jams after opening?
Thanks to our innovative tube packaging, the fruit does not come into contact with air after opening, which preserves the flavor and color. We recommend storing them in a cool, dry place; refrigeration is not strictly necessary but can help maintain freshness in warmer climates.
What are the available payment methods?
We accept a variety of secure payment methods, including Credit Card (Visa, Mastercard), PayPal, MB WAY, and Multibanco references for our customers in Portugal.
How long does shipping take and do you ship internationally?
Yes, we ship worldwide. Delivery typically takes 1-3 business days for Continental Portugal and Spain, and 3-7 business days for the rest of Europe and international destinations, depending on the selected shipping method.
Can I customize a gift pack?
Absolutely. You can create your own 'Experience Box' by selecting your favorite flavors of fruit jams, dark chocolates, or honey. We also offer pre-curated gourmet sets perfect for gifting.
What is your return policy for food items?
Due to the nature of our products, we only accept returns for items that arrive damaged or defective. If there is an issue with your order, please contact our customer service within 14 days of receipt with photographic evidence.